FREQUENTLY ASKED QUESTIONS

Ecuador Trails answers frequently asked questions for Galapagos and Ecuador travel.

Is airfare included in the total trip price?

Airfare is included in certain trips, only when it specifies that in the package. Otherwise you have to purchase your tickets to/from your trip start/end cities.

What kind of changes can I make to my trip and how do I make changes?

You can easily add new tours to your trip though the shopping cart. For any other specific changes please contact us by  e-mail or  Skype (ecuador.trails) or  Whatsapp Chat or by Phone  +593 99-956-6528

If I need to speak to someone. How can I contact you?

You can contact us by  e-mail,  Skype (ecuador.trails) or  Whatsapp Chat or by Phone  +593 99-956-6528

What if I need to change my flight?

If the flight was part of a tour purchase with us, you can contact us to help you make the changes.

I have special dietary needs. Can you accommodate?

In most of the cases that won’t be a problem. After you finish your purchase a representative will get in touch with you to arrange details from your trip, this is the time where you want to state your ‘special requests’.

What payment methods do you use?

We accept credit/debit card payments
( Visa,  MasterCard,  American Express) through PayPal.